Wednesday, April 6, 2022

A Fortunate Accident

 Creating great entrepreneurial stories doesn’t happen by chance.

Sure, writing skill is part of the equation but sifting through back stories take more than just the ability to mark coherent words on paper.

One needs cognitive and emotional empathy to be able to recognize particular events and situations in people’s lives that strike a chord in the heart of readers .

But marrying empathy with word skill doesn’t come easy.

There is a trade-off. In simple terms, one needs to sacrifice one to get the other.

To develop true empathy, you need to have a flaw, a chink in the armor, a handicap.

I am not referring to quirky,  cute,  sometimes irritating but generally benign human flaws.    I am talking about flaws that are so debilitating that these affect nearly all areas of one’s life.

My major handicap is one that people can’t see or easily understand.

SARCASM OF FATE
You see there is a bit of irony in my life.

I’ve been composing text for publication and interviewing business personalities for years. Yet, I cannot seem to be able to make decent small talk to save my life or my relationships.

Yes, small talk, the so called ordinary activity that most people easily engage in without giving it much thought.

It’s that meaningful chatter you have with someone between your big events and work. That is still important because that builds and maintains good relationships.

Although I know the value of mundane conversations,  I still am unable to get my brain and heart to work together to accomplish this simple task. I call it a task because it doesn’t come naturally to me.

I sometimes wonder how some people can easily slide into cozy conversation with anyone. While I get this twinge of anxiety and panic attacks before sitting down next to someone and filling the air with chatter.

Social occassions are especially awkward moments for me. People are often surprised to learn that I often feel uncomfortable in groups or around strangers. They’ve seen me talk in webinars and can’t imagine someone who’s not afraid to speak could be shy and nervous around people.

The truth is that speaking in a webinar is easy once you get used to it. People forget that it’s  scripted, which means the web environment is controlled.

My social anxiety could have stem from past experiences. But this is compounded by the fact that my job deals mainly with creating good public personas and developing ideal scenarios which are all within my control.

A real life social situation has too many variables. I can’t control how people react to what I have to say and do nor can I sustain the public persona I believe I am expected to project.

Everything came to a head when a particular traumatic incident triggered a load of anxiety and apprehension that overwhelmed me. It made perceptible cracks in my otherwise perfectly made facade. Nothing went the way I expected and things rapidly went south.

The anxiety attacks strained my relationships with people who couldn’t understand why I am unable to relax and enjoy the moment.

Exasperated friends told me that I had to learn to tame imaginary demons by myself.  And even more painful is the one person I thought would stay for the long haul left.

STORMING HEAVEN
I couldn’t understand then why I have this handicap. I was depressed and blamed God for my circumstance. 

Indeed, I had an issue with Him . I didn’t mince words when it came to giving my opinion about how He has been ignoring my pleas. I even had the audacity to continually rant at Him about the unfairness of it all.  And in moments when I’m alone in my room,  I gave Him long tirades about me getting the short end of the stick and questioned why I had to go through the pain.

“What exactly do you want from me ?!”,  I asked, muffling a silent scream inside me.  “Please don’t give me cryptic answers, ambiguous messages, riddles or symbols because I am not as smart as you !”

I remembered throwing pillows, punching the bed, sobbing, bawling while covering my mouth with my hands so no one else could hear me as I crumpled to the floor.

To get through the succeeding days, I decided to shut down all emotions in order to keep myself sane and functional. 

FROM DARKNESS TO LIGHT
I distinctly remember that day when i had my epifany.

I was in Bohol to cover the opening ceremony of a trade fair at the Island City Mall organized by my office.

I casually went down the concrete stairs of the dormitel where I was staying. I wasn’t in a hurry and tread the steps as I normally would. But as I stepped on the middle tread level, it seemed like I had stepped on air. There was no longer any solid surface I could land on. Was it my myopic eyes deceiving me or was I imagining this? I couldn’t be sure. And since that part of the stairs did not have banisters I could hold on to,  I fell and hit my forehead at the concrete tread edge and I started bleeding profusely.

With blood spurting and covering my face, I gradually slipped in and out of consciousness. All I could hear was someone screaming; steps scurrying towards me; and voices of panic and alarm.

With blood now tainting my dress, I felt arms carrying me towards the sofa. Someone pressed a towel to my forehead to stop the bleeding.

I wasn’t scared. I remembered saying to myself that if this was how everything ends, I was fine with that. Dying didn’t seem such a bad option.

The ambulance arrived and I was transferred to a stretcher.  As they brought me outside towards the hospital vehicle, I noticed that the sky was a brilliant blue and the grass was a bright, vivid  green.

Normally, I don’t believe in paranormal stories; but this was something highly unusual for me. My first reaction was to say how beautiful the sky and the grass looked.  The nurses must have  thought I was hallucinating.  But I also had this overwhelming feeling of assurance that I was going to be fine.

I don’t know much about telepathy. But if it means the direct transference of thought from one entity to another without using the usual sensory channels of communication, then I had just received my first telepathic message.

I smiled when I remembered begging God not to give me vague messages. Well, the  message I just received was as clear as broad daylight. I got a clear imprint that everything will soon be okay.

The ambulance nurse checked my eyes on the way to the hospital to see if these were hurt by the fall. While they were doing that, my eyes surveyed the inside of the hospital vehicle. My body felt like someone else was taking over the driver’s seat, while I took the backseat — quite unsettling and strange.

I would never think of looking at objects inside a vehicle while I’m in pain .  But then again a mischievous, gentle entity seems to be taking over my body. Is it my angel ?  I can’t be sure but the physical  pain gradually subsided.

The entity looked (not me since she controls where I look) at the hospital surroundings with glee like a first time tourist while I was hurriedly wheeled towards the operating room.

Perversely, the entity was also thrilled to see the operating room with the nurses and doctor waiting. “Cool, this looks like a scene in a movie.” This was the impression I got from her.

Outside the operating room were my 2 officemates. One was allowed inside to calm me down and assist me.

The doctor had a quick look at my wound and said “this is wide and deep. We can’t use a bandage for this . We will have to stitch her.”

One nurse ask me to sign a consent form prior to surgery. Another wanted to place a hep-lock on me. I objected or rather the entity in me objected using my voice. I don’t argue with nurses and doctors.

“No, Doc, she is fine. She doesn’t need a hep-lock or dextrose!”

So it’s her talking in the 3rd person, I said to myself.  This feels out of this world…somewhere between sleep and wakefullness; definitely something beyond any normal experience.

 I felt like an onlooker. Who are you?, I asked the interloper. What is happening to me ? Am I going insane?

“No, no, no hep-lock, Doc, no dextrose ! Not good,  not good, Doc,” she insists.

Seeing I was now  in distress and with more blood oozing out of the wound, the doctor finally told the nurses crowding around me to back off.

“Will an anesthesia be okay for you then? I will use an injection and cream”, the doctor asked.

The entity calmed down and nodded .

Ok, he said and proceeded to apply the anesthesia. He covers my face with a white cloth exposing only the gaping tear on my forehead.

“Don’t move he is starting to stitch your wound,” my officemate said.

Well, what stitch pattern is he using? Back stitch or cross stitch ?, the entity asked.

According to my officemate, the interloper was loquacious and curious about everything the doctor was doing. She seemed so relaxed and even joked a bit with the surgeon while the stitching was done  — a complete opposite of me. They had to keep reminding her to stop talking.

After much hushing, the stitching was done and I immediately went under the CT scan and x ray machine.

Before I was sent to my room, I was given a pack of pain killers just in case the pain becomes unbearable.

The next day the doctor came  to my room and told me the good news. My brain is unhurt and in good condition. Also, no bone fractures and no internal bleeding.

I placidly said to him that I already know.

“But there was something strange in the CT scan negative,” the doctor shared ” There were several lights in my brain. Oh, I guess it must have been from the shock of the fall,” he shrugs.

CT scan photo taken from Healthline website

But I had the impression of a rewiring of brain neurons. The entity also gave me an imprint of assurance that if I can withstand the pain, whether physical or emotional, I will get the happiness I’ve always wanted.

The doctor later disclosed that my choice not to accept the hep-lock, dextrose and pain killers was a good decision. I would have done the same if I were in your place. “These have side effects. And you are right, you don’t really need the pain killers. You have a high tolerance for pain.”

NEW BEGINNING
I went home to Cebu via landtrip accompanied by my sister and brother. We were using the office vehicle with the  DTI driver on the wheel.

Because of my injuries, I had to sleep alone at the ground floor of my abode.

The entity that took the driver’s seat in my body quietly left after a few days. But not before I had this vivid dream of a warm hand gently touching my injured forehead.

The days that followed was like a veil of sadness being lifted.  The heavy feeling was gone.

I was actually enjoying each moment of my recovery. I even told the DTI human resource management officer that this was the best vacation I ever had.

In between visits to the doctor and dentist, I got to savor simple meals with my sister in fastfood joints, bakeries, small coffee shops and nondescript places; something I never did before. More importantly,  I learned a little on how to make small talk. I even discussed silly, innocuous things which my sister considers childish.

My first office training after the accident.

I am still not a good talker, but that accident made it clear to me that my handicap is a gift.

It is a gift given to create empathy for people with their own struggles. It is also a motivational tool to develop the communication muscle I need to effectively express my ideas through the written word.

As the entity impressed upon me : I wouldn’t have the impetus to improve my writing if I knew I had the same ease to verbally interact with people in social situations.

A PLEA
So, if ever I get to sit down with you for a casual talk, please be patient with me as I trip and stumble over awkward phrases, hanging sentences, dangling words, constructions that are not precise.

I still gaffe at social conversations, but I make the effort to be there for you.

And however it may appear to you, know that your presence and what you have to say will always be important to me.

Audrey's Confectioneries hit the sweet spot

 It is never too late to start your own business.

Take the case of Audrey Regis of Audrey’s Confectioneries.

Audrey has always been entrepreneurial even at a very young age, selling sweets and t- shirts to her classmates to help pay for her tuition and augment her school allowance. But establishing her own business after college never crossed her mind. Instead, she spent 22 years of her life working in the banking industry.

She, however, had a change of heart when she gave birth for the first time in 2011 at the age of 40. She wanted to give more time and attention to her son. And the only way this could be made possible was to set up her own business. 

So, Audrey started a commercial enterprise that Cebu is known for: Dried Mangoes.

“Of course, I had my apprehensions. I started late as an entrepreneur and I knew I would no longer have the assurance of a monthly paycheck. Moreover, I am the breadwinner in the family,” she pointed out.

With part of her savings as her capital, she placed her focus on jazzing up the popular Cebu delicacy.

So in 2013, Audrey placed part of her work separation pay from the bank as seed money for her business.

“Mango was a popular pasalubong item in the tourism market at the time. I just thought the famous Cebu delicacy needed a bit of twist to it.” she said. Audrey then created the salted caramel mango because that was a flavor that wasn’t usually seen with mangoes. 

She was then making these products at her home kitchen and packing them manually. She purchased boxes for packaging, some equipment and ingredients for her products.

She sold her products through a friend who had a paslalubong store at the Mactan-Cebu International Airport.

Audrey got an overwhelming positive response from buyers with her first few boxes and a lot of queries from well-known retailers such as Rustan’s and SM.

Today, Audrey has a separate production building and kitchen beside their house in Barangay Kasambagan, Cebu City.

At her processing site in Cebu , Audrey installed a horizontal packing machine, a dual heavy-duty burner, blower tunnel, tempering machine, ban sealer, and food processor that produce the delectable confectionaries.

Audrey’s Confectioneries was able to transform the famous Cebu dried mangos into a unique combination of salty sweetness and fruity delight. Today, the company offers delightful flavors such as cashew, classic, pistachio, and chocolate, making the beloved local fruit deliciously more interesting.

At just the right time, the Department of Trade and Industry’s (DTI) came in and augmented her knowledge on business with the Kapatid Mentor Micro Enterprise (KMME) program, learned food safety and market requirements through the One Town One Product (OTOP) program and participated in DTI-organized donestic and international expositions.

Armed with the knowledge, Audrey was able to expand her business and put in additional capital.

From selling in one pasalubong center at the Cebu Domestic Airport, Audrey’s Confectioneries can be found at SM Kultura in North Towers, Megamall, AurA, Makati, MOA, Davao, Puerto Princesa, Cebu and Seaside. She was also able to put her products up on Amazon in the United States.

It would have been smooth sailing for her business, but the COVID19 health crisis happened in 2020. This seriously affected the tourism industry and eventually had a negative impact on Audrey’s Confectioneries, an enterprise that caters largely to tourists.

Along with other MSMEs in the Philippines, Audrey battled the impact of the health crisis by whittling down her employees from 12 to 5 to keep her business afloat.

Ironically,  the pandemic also stimulated Audrey’s creative juices.  Last year,  she introduced a new product under her label –frozen Vegetable Samosa, a prepackaged meal good for brunch, lunch and dinner. This was recieved positively by the buying public, especially the Indian / Pakistani community in Cebu.

Just recently, Audrey introduced the sweet and salty banana chips to her line-up of fast selling products.

Audrey hopes the story on her business journey inspires more people to go for entrepreneurship. From employee to entrepreneur at the age of 42, She truly demonstrates that age is just a number.

How I joined Civil Service

 As I was deleting photos in my camera, I came across a few pictures that brought back memories.

Allow me to narrate to you the long version of  how I decided to work for government. That way you get to know me better.

PERFECT SCENARIO
I was then a wide-eyed “probinsiyana” when my plane landed at the Ninoy Aquino International Airport in Pasay City.

This was my first airplane ride and the trip was paid for by the Commission on Population (POPCOM); so was my food, accommodation and shuttle service for the entire week.

My Manila adventure was made possible with the cooperation of the Dulaang Kabataang Barangay (DKB) and the Cultural Center of the Philippines (CCP).

I arrived in the big city along with other Cebuano students from various universities who were chosen to be actors, musicians and production staff.  From the airport we went straight to the dormitory for lunch before proceeding to the CCP complex.

The whole package was my prize for writing one of the best scripts for one-act plays at the regional level in a contest organized by POPCOM.

Coming to Manila, I still had to compete at the national level and stage the play on the Tanghalang Aurelio Tolentino Little Theater at the Cultural Center of the Philippines.

We were told by POPCOM that we will be working for a week with multi-awarded stage director and University of the Philippines (UP) professor for theater arts Antonio “Tony ” Mabesa. We were also told through word of mouth that he had a mercurial temper, especially if he had a bad day with students at the UP Diliman.

The prize winning one-act plays staged at CCP during that time in the order of the playbill poster were: Bakit Nagkaganito, Bakit Nagkaganoon (DKB Catanduanes );  Hinubog sa Bagyo (DKB National Capital Region); Sobra Na, Tama Na (DKB Olongapo City); Isang Umagang Lumubog ang Araw (DKB Davao City); Ang Plano sa Barrio Kampupot (DKB Cebu City).

As you may have noticed from the titles of the 5 stage plays, ours was the only stage play written in Cebuano. What made it even more challenging was that it was a musical. And we had student actors who weren’t really professional singers.

THEATRE ARTS PROFESSOR
Hija ! This was how Tony Mabesa would usually call me since he always forgets my name. He gestured to me to sit beside him as he looked pensively at my script.

“How can you make the audience understand the message you are trying to convey when most of them don’t understand Bisaya?”, he pointed out.

Tony and I were sitting in the middle of the tiered seats of the cavernous theater hall watching actors rehearsing their positions.

“With due respect, Sir, there are other ways to communicate to people other than using words,” I reasoned out, “Besides, I am not conversant in Tagalog.”   I was hoping my nervousness wasn’t too obvious.

“Tell me, Hija, ” Tony continued while cocking his head to the side, “what form of communication are we talking here exactly?”

The CCP Little Theater was fully airconditioned but I was sweating.

To give you an idea of how I was feeling at that time, imagine a kid who never expected that her script, which she wrote on the fly to combat boredom, would win an award;  which eventually lead her to Metro Manila for the first time; have her work with an acclaimed stage director ; and with the fate of a stage production on her shoulders.

A lot of changes and huge responsibility in a short period of time for an “accidental” playwriter.

So when Tony called me,  my heart pounded and my legs shook. I was worried I may not be able to make him understand what I had in mind.

Being surrounded by production staff waiting for our decision made me even more uneasy. I didn’t want to look like I didn’t know what I was doing. Talking with a stupid person was the highest form of insult to Tony.

Tony’s critique focused on how I treated my story line: a female barangay captain having a meeting with her councilors to solve the biggest problem of the barangay — overpopulation.  The council members also needed to figure out how to convince the locals on the negative consequences to the community of irresponsible sexual behaviour.

Finally, I said let us combine Cebuano words with physical acting, dance and mime. (This is the theatrical technique of suggesting action, character, or emotion without words, using only gesture, expression, and movement.)

For a few seconds, there was awkward silence before  Tony finally said , “mmmm…maybe that will work.  However, I just have one concern, Hija.  You are taking part in the POPCOM national competition.  Its all about birth control and the consequences of unplanned sex. We definitely can’t do mime for that. We will get banned from the stage for the rest of our existence.”

“For that part, since this is a surreal play, I said, we can use the powerpoint presentation from POPCOM and combine it with sounds …. percussion…”

What sounds?!… sexual moaning?!!…his face now looking incredulous; sexual moaning ?! , he repeats while he looks at me with his eyes widened in disbelief. By this time, I am sitting on my hands to minimize the tremors and feeling like an imposter.

He suddenly stands up, pumps the air with his fists, claps his hands and bursts out laughing.  I like your spunk, Hija, he said animatedly. ” I like that you go for the unexpected, quite mischievous actually but within the bounds of propriety” as he lets out a loud guffaw which reverberated throughout the hall, making heads turn to where we sat. This is going to be an interesting play, Hija, he chuckles.

I proceeded to tell him about an experiment I did with another Cebuano play “Lawa-lawa sa Alimpatakan” (Cobwebs in the Mind). This is a psychological thriller I wrote for the Saint Theresa’s College drama competition as part of my course requirement.

The psycho-thriller I was referring to was set against a backdrop of murder inside a mental hospital. We used a combination of radio sound effects, huge electric fans and strobe lights to engage the senses and allow the audience to experience what the protagonist felt.

That play was a hit among the students. It had all the elements they wanted: intellectual puzzle, mystery,  suspense, immersive experience.

A key take-away lesson during the staging of that play is that audience imagination is stronger and better than any special effects we can bring forth. And if we are able to stimulate their imagination, we can manipulate their emotions.

It was memorable enough that the College Editors Guild of the Philippines-Cebu Chapter replayed it at the University of San Carlos Cultural Center.

You see I also learned early in life that, in writing competitions, judges always notice the divergent entry,  the one that is beautifully different, or gorgeously unexpected that it sticks in their memory.

THE NATIONAL COMPETITION
The CCP actors in the Cebu group weren’t happy about the fact that I refused to have the script translated to Tagalog. They were constantly harping on their illusory lost opportunity for fame and fortune. The provincial technical staff were also pressuring me for the same request since there were awards for acting and technical merit.

“Uuughhh…why do I have to deal with these ambitious little devils? Did I really sign up for this?, I kept asking myself.

What’s the point in having me here if you merely want me to be like everyone else?, I countered. Finally, I begged them to stop badgering me because I already had more than enough mental  and emotional stress as it is.

The play synopsis in the official program given to the audience didn’t help to clarify our entry either.

SYNOPSIS : ANG PLANO SA BARRIO KAMPUPOT

“Isang dulaang musikal na sinaliwan ng sayaw.

Ang “Barrio Kampupot” ay representasyon ng buong Pilipinas. Ang paniniwalang (mali man o tama) ugali at pamamaraan ng kabuhayan ng bansa ay inilahad ng dula sa makakaaliw na pamamaraan. Hindi man diretsahan, ay ibinigay ng materyal  ang maling paniniwala ng Pilipino ukol sa sex at pagplano ng pamilya at dito’y may kinalaman ang lahat. Mula magulang, kapatid, guro, medisina at simbahan.

Good thing that the POPCOM sided with me. That gave me a good idea of how much government values protocol : “Whatever the scriptwriter wants to do with her script is her prerogative … whether it be in Tagalog or Cebuano. The script will be judged according to its merits.”

On the last day of rehearsal,  I was tired not just with the rehearsals but with the usual intrigues that come with any competition and just wanted to go to sleep since it was past 7 pm. I went inside the actor’s dressing room and laid down the sofa.

Suddenly, there was a knock on the door. I opened it to see a DKB representative with a harried looking POPCOM rep beside him.

“Get dressed. You are going to the awards ceremony,” the Cebu DKB rep said.

Standing with bleary eyes from lack of sleep, I hesitated.

“I didn’t bring any clothes for the awards night,” I revealed sheepishly. As a matter of fact, I don’t have any formal clothes in my wardrobe.

The DKB rep turned towards the door, stepped outside the dressing room and looked around. He saw groups of well-dressed students milling outside; he recognized someone and called her to come inside.

“You are both of the same body size? ” , he looked me over then settled his eyes on her. “Right, take off your clothes and shoes”, he tells the girl. “Lend it to her (pointing to me).

She objected. You can wear your extra t-shirt and pants”, he stoically adds.

Shocked, I protested, what are you doing?! I can’t just wear her clothes?!

She isn’t going to awards night, you are, the DKB rep calmly retorted.

I tried again, “She can be my proxy. I am not really interested in attending the awards night.” At this point I was fed up with people desperate to win at any cost.

“There’s really is no time for discussion. You are attending the awards ceremony”, DKB rep coolly gave his instruction, “you will be part of the photo op with the official.”

“Do you mean to say that we won?”, I asked.

“It’s not for me to say. I will see you at the theater hall in a few minutes”, he replied. Turned to the POPCOM rep and said in an audible whisper “make sure she comes with you.”

POPCOM rep told me to hurry and get dressed since the festival of plays is about to begin.

That night, another play won the award for best play as written. But there was one special award which wasn’t in the original list of awards prepared by the POPCOM:
THE BEST ONE-ACT PLAY AS  STAGED.  This was the play which Tony Mabesa insisted to POPCOM should be given to the group that effectively interpreted the script onstage — DKB Cebu City.

Indeed, I had the photo opportunity with the official (I think it was current Senate representative Imee Marcos) who gave me the award in behalf of the DKB Cebu City.

After that stint with POPCOM and DKB, I became more open to working with government and welcomed opportunities for collaboration. This was how I ended up with the Philippine Information Agency as a contractual employee and, eventually, at the Department of Trade and Industry (DTI) on a permanent basis.

I come from a family of accountants; so naturally the DTI , an agency filled mostly with commerce, engineering and business management graduates, would feel like family to me.

Other than that,  the agency’s major come-on is its culture which values critical thinking, emotional stability and reliability. These 3 qualities are so  important to the department that they contracted the services of a private psychological testing center to give exams to all applicants vying for regular positions at the agency.

So on top of passing the Civil Service Professional Exam,  applicants have to surmount the agency’s psychological exam in order to be included in the list for consideration by a board of interviewers.

Somehow, everything effortlessly fell into place for me.  Maybe I was meant to be where I currently am working.

How about you ? What is your career story?